Unit 1: Communication Skills-I
Multiple Choice Question
Methods of Communication
1. Which of the following is a verbal method of communication?
A. Hand gestures
B. Face-to-face conversation
C. Body posture
D. Eye contact
2. Which method uses words to convey messages?
A. Verbal communication
B. Non-verbal communication
C. Visual communication
D. Written communication
3. Which of these is not an example of non-verbal communication?
A. Smile
B. Tone of voice
C. Email
D. Handshake
4. Sending a text message is an example of:
A. Oral communication
B. Non-verbal communication
C. Written communication
D. Visual communication
5. Which method of communication includes diagrams, charts, and symbols?
A. Visual communication
B. Oral communication
C. Non-verbal communication
D. Written communication
6. What is the most suitable method for giving urgent instructions?
A. Email
B. Notice board
C. Face-to-face conversation
D. Report writing
7. Which of the following is an example of formal communication?
A. Chatting with a friend
B. Sending a business letter
C. Using emojis in a text
D. Talking casually at lunch
8. Body language belongs to which category of communication?
A. Visual
B. Verbal
C. Written
D. Non-verbal
9. Which is not a method of communication?
A. Telephonic call
B. Email
C. Presentation
D. Sleeping
10. Which method is best for keeping a permanent record?
A. Oral communication
B. Written communication
C. Non-verbal communication
D. Visual communication
11. A press conference is an example of:
A. Oral communication
B. Written communication
C. Non-verbal communication
D. Visual communication
12. Sign language is an example of:
A. Verbal communication
B. Non-verbal communication
C. Written communication
D. Visual communication
13. Which communication method is fastest for long-distance conversation?
A. Postal letter
B. Telephone
C. Fax
D. Newspaper ad
14. Which method is most effective for complex technical instructions?
A. Written manual with diagrams
B. Short verbal message
C. Hand gestures
D. Newspaper article
15. Which method of communication is face-to-face but uses no spoken words?
A. Visual
B. Non-verbal
C. Written
D. Verbal
16. Email is an example of:
A. Oral communication
B. Written communication
C. Visual communication
D. Non-verbal communication
17. Which is a disadvantage of oral communication?
A. Immediate feedback
B. Personal touch
C. No permanent record
D. Quick transmission
18. Which is an example of informal communication?
A. Office circular
B. Chatting with a classmate
C. Official meeting
D. Business contract
19. Which method uses television or posters to spread information?
A. Verbal communication
B. Written communication
C. Visual communication
D. Non-verbal communication
20. Which of these combines verbal and non-verbal elements?
A. Phone call
B. Face-to-face conversation
C. Handwritten note
D. Diagram in a textbook
Communication Cycle
1. The communication cycle begins with:
A. Decoding
B. Feedback
C. Encoding
D. Idea generation
2. Which step in the communication cycle involves converting ideas into words or symbols?
A. Decoding
B. Encoding
C. Channel selection
D. Feedback
3. In the communication cycle, the medium used to send the message is called:
A. Feedback
B. Channel
C. Noise
D. Encoding
4. The process of interpreting the sender’s message is known as:
A. Encoding
B. Channel selection
C. Decoding
D. Noise removal
5. The listener’s response to the message is called:
A. Encoding
B. Feedback
C. Channel
D. Message
6. Which of the following can interrupt or distort the communication process?
A. Feedback
B. Encoding
C. Noise
D. Decoding
7. Who initiates the communication cycle?
A. Receiver
B. Sender
C. Channel
D. Decoder
8. In face-to-face conversation, which of these is the channel?
A. Telephone
B. Body language and speech
C. Email
D. Notice board
9. Which step ensures that the sender knows whether the message was understood?
A. Decoding
B. Feedback
C. Noise
D. Encoding
10. A communication cycle without feedback is considered:
A. Complete
B. Incomplete
C. More effective
D. Faster
11. Which is the correct order of the communication cycle?
A. Sender → Encoding → Channel → Decoding → Feedback
B. Receiver → Encoding → Decoding → Feedback → Sender
C. Encoding → Sender → Channel → Receiver → Feedback
D. Sender → Channel → Encoding → Feedback → Decoding
12. In a letter, the channel is:
A. Spoken words
B. Paper and writing
C. Reader
D. Noise
13. Which of the following is not a part of the communication cycle?
A. Sender
B. Encoding
C. Decoding
D. Advertising
14. If a message is misunderstood due to poor handwriting, the problem is in:
A. Decoding
B. Feedback
C. Noise
D. Encoding
15. In email communication, the sender’s typing of the message is an example of:
A. Encoding
B. Decoding
C. Channel
D. Feedback
16. Which element ensures that communication is two-way?
A. Sender
B. Feedback
C. Noise
D. Channel
17. Which of these is an example of noise in a telephone conversation?
A. Using speaker mode
B. Voice distortion due to poor network
C. Talking loudly
D. Clear audio
18. In the communication cycle, who performs the decoding?
A. Sender
B. Receiver
C. Channel
D. Both sender and receiver
19. The actual content or information that is sent is called:
A. Feedback
B. Message
C. Noise
D. Encoding
20. Why is feedback important in the communication cycle?
A. It helps in starting the conversation
B. It removes the need for encoding
C. It tells the sender whether the message was understood
D. It increases noise in communication
Perspectives in Communication
1. A perspective in communication refers to:
A. The channel used to send the message
B. The viewpoint from which communication is understood
C. The type of language used
D. The speed of message delivery
2. Which perspective focuses on the sender’s intention?
A. Receiver’s perspective
B. Sender’s perspective
C. Cultural perspective
D. Contextual perspective
3. Which perspective is concerned with how the audience understands the message?
A. Medium perspective
B. Receiver’s perspective
C. Behavioral perspective
D. Sender’s perspective
4. The contextual perspective in communication involves:
A. Timing, location, and relationship between sender and receiver
B. Encoding the message
C. The number of people in the audience
D. Writing style
5. Which perspective studies how culture shapes communication?
A. Sociocultural perspective
B. Sender’s perspective
C. Medium perspective
D. Technical perspective
6. Understanding a joke differently in two cultures relates to:
A. Receiver’s perspective
B. Sociocultural perspective
C. Medium perspective
D. Sender’s perspective
7. Which perspective focuses on the means of delivering the message?
A. Medium/channel perspective
B. Receiver’s perspective
C. Sender’s perspective
D. Contextual perspective
8. From the receiver’s perspective, a key concern is:
A. Message clarity
B. Encoding technique
C. Sender’s background
D. Channel capacity
9. Which perspective deals with the emotional and mental state of communicators?
A. Contextual perspective
B. Psychological perspective
C. Sociocultural perspective
D. Medium perspective
10. In sender’s perspective, the main focus is on:
A. Feedback timing
B. Message design and purpose
C. Decoding accuracy
D. Avoiding the use of visuals
11. A teacher adapting their communication style based on student age is applying:
A. Contextual perspective
B. Sender’s perspective
C. Medium perspective
D. Sociocultural perspective
12. When a message is changed to suit the culture of the audience, it shows:
A. Receiver’s perspective
B. Medium perspective
C. Sociocultural perspective
D. Psychological perspective
13. Which perspective considers the noise level in a room as a factor?
A. Contextual perspective
B. Receiver’s perspective
C. Sender’s perspective
D. Medium perspective
14. Selecting email instead of a phone call is a decision based on:
A. Sender’s perspective
B. Receiver’s perspective
C. Medium perspective
D. Sociocultural perspective
15. Which perspective emphasizes feedback from the audience?
A. Receiver’s perspective
B. Sender’s perspective
C. Medium perspective
D. Cultural perspective
16. When the audience’s past experiences influence their understanding of a message, it relates to:
A. Psychological perspective
B. Medium perspective
C. Sender’s perspective
D. Contextual perspective
17. Which perspective involves adapting communication to fit professional or casual situations?
A. Sociocultural perspective
B. Contextual perspective
C. Medium perspective
D. Receiver’s perspective
18. Which is most important in the sender’s perspective?
A. Channel selection
B. Message intention and clarity
C. Receiver’s interpretation
D. Audience culture
19. A public speaker adjusting volume and tone based on audience reaction is focusing on:
A. Receiver’s perspective
B. Medium perspective
C. Contextual perspective
D. Sociocultural perspective
20. Which perspective ensures the right platform or technology is used for communication?
A. Sender’s perspective
B. Medium/channel perspective
C. Sociocultural perspective
D. Psychological perspective
Basic Writing Skills
1. Which of the following is the first step in the writing process?
A. Proofreading
B. Drafting
C. Brainstorming ideas
D. Editing
2. The primary purpose of proofreading is to:
A. Plan the structure
B. Correct spelling and grammar mistakes
C. Develop ideas
D. Add illustrations
3. Which writing element ensures logical flow between sentences?
A. Grammar
B. Coherence
C. Vocabulary
D. Punctuation
4. Which part of a paragraph contains the main idea?
A. Conclusion sentence
B. Supporting sentence
C. Topic sentence
D. Transitional phrase
5. Using punctuation marks correctly helps in:
A. Making handwriting neat
B. Organizing ideas logically
C. Clarifying meaning
D. Avoiding brainstorming
6. Which of these is an example of formal writing?
A. A message to a friend
B. A school essay
C. A diary entry
D. A WhatsApp status
7. The closing statement in a paragraph usually:
A. Introduces new ideas
B. Summarizes the main point
C. Gives unrelated details
D. Changes the topic
8. Which skill is essential to check before submitting any written work?
A. Creativity
B. Proofreading
C. Memorization
D. Illustration
9. What is the purpose of an outline in writing?
A. To avoid grammar mistakes
B. To arrange ideas before writing
C. To decorate the document
D. To check spelling
10. In formal writing, abbreviations like “u” for “you” should be:
A. Encouraged
B. Avoided
C. Used frequently
D. Made bold
11. Which is a good example of concise writing?
A. “Due to the fact that” instead of “because”
B. “Because” instead of “due to the fact that”
C. “In view of the fact” instead of “since”
D. “At this point in time” instead of “now”
12. Which of the following is NOT a stage of the writing process?
A. Drafting
B. Editing
C. Encoding
D. Revising
13. Which type of sentence makes a statement?
A. Interrogative
B. Imperative
C. Declarative
D. Exclamatory
14. Which part of writing checks for factual accuracy and clarity?
A. Drafting
B. Revising
C. Proofreading
D. Brainstorming
15. Good writing should be:
A. Long and complex
B. Clear and concise
C. Full of jargon
D. Repetitive
16. Which of these improves cohesion in writing?
A. Using connecting words like “however” and “therefore”
B. Adding random examples
C. Repeating the same point
D. Avoiding paragraph breaks
17. The audience in writing refers to:
A. People who will read your work
B. The topic of your writing
C. Your teacher only
D. People in a meeting
18. Which is an example of informal writing?
A. Official letter
B. Job application
C. Diary entry
D. Report
19. Which step comes immediately after drafting in the writing process?
A. Brainstorming
B. Proofreading
C. Revising
D. Publishing
20. Using correct spelling, grammar, and punctuation is part of:
A. Creative writing
B. Technical editing
C. Writing etiquette
D. Basic writing skills