Unit -1 Communication Skills
Methods of Communication
Methods of Communication
MCQs
1. Which of the following is not a method of communication?
a) Verbal communication
b) Non-verbal communication
c) Written communication
d) Eating communication
Answer: d) Eating communication
2. Communication through body language, gestures, and facial expressions is known as:
a) Verbal communication
b) Written communication
c) Non-verbal communication
d) Digital communication
Answer: c) Non-verbal communication
3. Which method of communication uses spoken words?
a) Verbal
b) Written
c) Non-verbal
d) Visual
Answer: a) Verbal
4. Letters, emails, and reports are examples of:
a) Verbal communication
b) Written communication
c) Non-verbal communication
d) Oral communication
Answer: b) Written communication
5. A smile, handshake, or frown are examples of:
a) Verbal communication
b) Non-verbal communication
c) Written communication
d) Formal communication
Answer: b) Non-verbal communication
6. The main advantage of written communication is:
a) Quick feedback
b) Permanent record
c) More personal
d) Saves time
Answer: b) Permanent record
7. Face-to-face conversation is an example of:
a) Non-verbal communication
b) Written communication
c) Verbal communication
d) Visual communication
Answer: c) Verbal communication
8. Which of the following is the fastest method of communication?
a) Postal letters
b) Emails
c) Reports
d) Books
Answer: b) Emails
9. Which method of communication is most suitable for legal evidence?
a) Oral
b) Non-verbal
c) Written
d) Verbal
Answer: c) Written
10. Symbols, signs, and pictures are examples of:
a) Verbal communication
b) Non-verbal communication
c) Written communication
d) Oral communication
Answer: b) Non-verbal communication
11. Telephonic communication is a type of:
a) Verbal communication
b) Written communication
c) Non-verbal communication
d) None of these
Answer: a) Verbal communication
12. Which of the following methods of communication has immediate feedback?
a) Written
b) Non-verbal
c) Verbal
d) Visual
Answer: c) Verbal
13. The main limitation of oral communication is:
a) Quick feedback
b) Cannot be recorded permanently
c) Saves time
d) Easy to understand
Answer: b) Cannot be recorded permanently
14. Which method of communication is best for mass communication?
a) Face-to-face
b) Television and Radio
c) Handshake
d) Letter writing
Answer: b) Television and Radio
15. Which is the most formal method of communication?
a) Verbal
b) Non-verbal
c) Written
d) Gestural
Answer: c) Written
16. Communication via charts, graphs, or diagrams is:
a) Oral
b) Visual
c) Written
d) Non-verbal
Answer: b) Visual
17. Which of the following methods is most useful when the message is long and complex?
a) Oral communication
b) Written communication
c) Gestures
d) Non-verbal
Answer: b) Written communication
18. Eye contact during a conversation is an example of:
a) Oral communication
b) Written communication
c) Non-verbal communication
d) Formal communication
Answer: c) Non-verbal communication
19. A memo circulated within an organization is an example of:
a) Oral communication
b) Written communication
c) Non-verbal communication
d) Visual communication
Answer: b) Written communication
20. The most effective communication usually involves:
a) Only written communication
b) Only verbal communication
c) Combination of verbal and non-verbal
d) Non-verbal alone
Answer: c) Combination of verbal and non-verbal
Communication Cycle
Communication Cycle
MCQs
1. The communication cycle begins with:
a) Receiver
b) Feedback
c) Sender
d) Message
Answer: c) Sender
2. In the communication cycle, the process of converting ideas into words or symbols is called:
a) Decoding
b) Encoding
c) Feedback
d) Channeling
Answer: b) Encoding
3. Which of the following is not a part of the communication cycle?
a) Sender
b) Message
c) Encoding
d) Eating
Answer: d) Eating
4. The person who receives the message is known as:
a) Encoder
b) Sender
c) Receiver
d) Decoder only
Answer: c) Receiver
5. In the communication cycle, decoding refers to:
a) Creating the message
b) Understanding the message
c) Sending the message
d) Giving feedback
Answer: b) Understanding the message
6. Which step completes the communication cycle?
a) Sender
b) Encoding
c) Feedback
d) Channel
Answer: c) Feedback
7. In face-to-face communication, the channel is mainly:
a) Telephone
b) Postal letter
c) Speech and body language
d) Radio
Answer: c) Speech and body language
8. The communication cycle has how many basic components?
a) 3
b) 5
c) 6
d) 7
Answer: d) 7
9. Which of the following is an example of feedback?
a) Nodding your head
b) Listening quietly
c) Writing a letter
d) Encoding a message
Answer: a) Nodding your head
10. Which step ensures that the receiver has understood the message correctly?
a) Encoding
b) Feedback
c) Channel
d) Sender
Answer: b) Feedback
11. Noise in the communication cycle refers to:
a) Physical sound only
b) Any barrier that distorts the message
c) Encoding process
d) Channel selection
Answer: b) Any barrier that distorts the message
12. The process of converting spoken or written words into meaning is called:
a) Encoding
b) Channeling
c) Decoding
d) Feedback
Answer: c) Decoding
13. Which of the following is an example of a communication channel?
a) Email
b) Gestures
c) Telephone
d) All of the above
Answer: d) All of the above
14. In the communication cycle, who initiates the process?
a) Receiver
b) Sender
c) Channel
d) Feedback
Answer: b) Sender
15. If the receiver does not provide feedback, the communication cycle is:
a) Completed
b) Incomplete
c) More effective
d) Faster
Answer: b) Incomplete
16. Which of the following best describes the communication cycle?
a) One-way process
b) Continuous two-way process
c) Random activity
d) Only written exchange
Answer: b) Continuous two-way process
17. In which stage of the communication cycle does misunderstanding usually occur?
a) Encoding
b) Decoding
c) Feedback
d) Sender
Answer: b) Decoding
18. Which of these is an example of noise in communication?
a) Poor handwriting
b) Loud background sound
c) Weak internet connection
d) All of the above
Answer: d) All of the above
19. If a student asks a question after the teacher explains, this is an example of:
a) Encoding
b) Feedback
c) Channel
d) Noise
Answer: b) Feedback
20. The correct sequence of the communication cycle is:
a) Sender → Encoding → Message → Channel → Receiver → Decoding → Feedback
b) Receiver → Channel → Message → Sender → Feedback
c) Sender → Channel → Decoding → Receiver → Encoding → Feedback
d) Message → Sender → Receiver → Feedback
Answer: a) Sender → Encoding → Message → Channel → Receiver → Decoding → Feedback
Communication Barriers
Communication Barriers
MCQs
1. Communication barriers are best described as:
a) Tools that help in communication
b) Factors that obstruct communication
c) Channels of communication
d) Feedback methods
Answer: b) Factors that obstruct communication
2. Which of the following is a physical barrier in communication?
a) Noise
b) Language difference
c) Emotions
d) Attitude
Answer: a) Noise
3. Cultural differences mainly create which type of barrier?
a) Physical barrier
b) Semantic barrier
c) Psychological barrier
d) Social barrier
Answer: d) Social barrier
4. A person not listening attentively because of stress is facing a:
a) Physical barrier
b) Psychological barrier
c) Semantic barrier
d) Social barrier
Answer: b) Psychological barrier
5. The use of difficult or technical words that the receiver cannot understand is an example of:
a) Noise barrier
b) Semantic barrier
c) Physical barrier
d) Social barrier
Answer: b) Semantic barrier
6. Which of the following is not a barrier to communication?
a) Noise
b) Emotions
c) Feedback
d) Language differences
Answer: c) Feedback
7. Which barrier arises when the sender and receiver interpret words differently?
a) Psychological barrier
b) Semantic barrier
c) Physical barrier
d) Cultural barrier
Answer: b) Semantic barrier
8. Prejudice or negative attitude towards someone while communicating is an example of:
a) Semantic barrier
b) Psychological barrier
c) Physical barrier
d) Social barrier
Answer: b) Psychological barrier
9. A bad network in a mobile phone call is an example of:
a) Semantic barrier
b) Physical barrier
c) Psychological barrier
d) Social barrier
Answer: b) Physical barrier
10. Misinterpretation of gestures and body language is a:
a) Non-verbal communication barrier
b) Semantic barrier
c) Social barrier
d) Technical barrier
Answer: a) Non-verbal communication barrier
11. Which of the following can be a social barrier?
a) Caste differences
b) Social status
c) Cultural practices
d) All of the above
Answer: d) All of the above
12. A teacher using highly technical terms while teaching class 10 students is an example of:
a) Semantic barrier
b) Social barrier
c) Psychological barrier
d) Physical barrier
Answer: a) Semantic barrier
13. Which of the following is a way to overcome communication barriers?
a) Ignoring feedback
b) Using clear language
c) Creating noise
d) Using complex words
Answer: b) Using clear language
14. Overloaded information that confuses the receiver is called:
a) Information overload
b) Noise
c) Semantic barrier
d) Social barrier
Answer: a) Information overload
15. Which of the following is a psychological barrier to communication?
a) Anger
b) Stress
c) Low self-esteem
d) All of the above
Answer: d) All of the above
16. Poor lighting in a conference room is an example of:
a) Social barrier
b) Semantic barrier
c) Physical barrier
d) Psychological barrier
Answer: c) Physical barrier
17. When the sender and receiver do not share a common language, it creates:
a) Semantic barrier
b) Psychological barrier
c) Physical barrier
d) Cultural barrier
Answer: a) Semantic barrier
18. Which of the following barriers is related to attitude and behavior of the communicator?
a) Semantic barrier
b) Psychological barrier
c) Physical barrier
d) Technical barrier
Answer: b) Psychological barrier
19. When the receiver pays attention only to part of the message, it is known as:
a) Attitudinal barrier
b) Selective listening
c) Physical barrier
d) Semantic barrier
Answer: b) Selective listening
20. Which of the following is the best strategy to reduce communication barriers?
a) Avoiding feedback
b) Improving listening skills
c) Using jargon
d) Ignoring cultural values
Answer: b) Improving listening skills
Effective Communication
Effective Communication
MCQs
1. Effective communication means:
a) Sending a long message
b) Sending and receiving message correctly
c) Using difficult words
d) Speaking loudly
Answer: b) Sending and receiving message correctly
2. Which of the following is not a characteristic of effective communication?
a) Clarity
b) Conciseness
c) Ambiguity
d) Feedback
Answer: c) Ambiguity
3. The most important element for effective communication is:
a) Sender only
b) Receiver only
c) Mutual understanding
d) Use of technology
Answer: c) Mutual understanding
4. Which of the following helps to make communication effective?
a) Using simple and clear language
b) Avoiding eye contact
c) Using jargon unnecessarily
d) Ignoring feedback
Answer: a) Using simple and clear language
5. A two-way communication process ensures:
a) No feedback
b) Effective communication
c) Only sender’s view is shared
d) Barriers increase
Answer: b) Effective communication
6. Which of the following is an essential part of effective communication?
a) Noise
b) Feedback
c) Barriers
d) Lengthy message
Answer: b) Feedback
7. Active listening contributes to:
a) Communication failure
b) Effective communication
c) Physical barriers
d) Misunderstanding
Answer: b) Effective communication
8. The “7 Cs” of effective communication include all except:
a) Clarity
b) Conciseness
c) Correctness
d) Confusion
Answer: d) Confusion
9. Which one is not a principle of effective communication?
a) Completeness
b) Courtesy
c) Complexity
d) Consideration
Answer: c) Complexity
10. Maintaining eye contact while speaking shows:
a) Effective communication
b) Lack of confidence
c) Noise in communication
d) Misunderstanding
Answer: a) Effective communication
11. If the message is short, clear, and to the point, it is:
a) Concise communication
b) Incomplete communication
c) Complex communication
d) Ambiguous communication
Answer: a) Concise communication
12. Which of the following is the biggest obstacle to effective communication?
a) Active listening
b) Feedback
c) Barriers
d) Courtesy
Answer: c) Barriers
13. Which of the following enhances effective communication in an organization?
a) Use of technical jargon
b) Rumors and assumptions
c) Open communication channels
d) Ignoring cultural differences
Answer: c) Open communication channels
14. The ability to put oneself in another’s position for better communication is called:
a) Sympathy
b) Empathy
c) Confidence
d) Courtesy
Answer: b) Empathy
15. An effective communicator should:
a) Use confusing terms
b) Listen actively
c) Ignore feedback
d) Focus only on self
Answer: b) Listen actively
16. Which of these is a feature of effective communication?
a) One-sided message
b) Clear and complete message
c) Use of complex words
d) Avoiding feedback
Answer: b) Clear and complete message
17. Using “please” and “thank you” in communication shows:
a) Conciseness
b) Courtesy
c) Clarity
d) Complexity
Answer: b) Courtesy
18. Which communication method is usually most effective for emotional messages?
a) Written communication
b) Non-verbal communication
c) Oral/face-to-face communication
d) Visual communication
Answer: c) Oral/face-to-face communication
19. Which of the following can make communication more effective in a diverse workplace?
a) Avoiding cultural respect
b) Using inclusive language
c) Ignoring differences
d) Using only technical words
Answer: b) Using inclusive language
20. Effective communication is successful only when:
a) The message is received, understood, and acted upon correctly
b) The sender speaks for a long time
c) The receiver listens silently without response
d) The message is full of jargon
Answer: a) The message is received, understood, and acted upon correctly
Basic Writing Skills
Basic Writing Skills (20 MCQs with Answers)
MCQs
1. Basic writing skills mainly focus on:
a) Grammar, spelling, and punctuation
b) Drawing diagrams
c) Speaking loudly
d) Non-verbal signs
Answer: a) Grammar, spelling, and punctuation
2. Which of the following is not a component of basic writing skills?
a) Punctuation
b) Vocabulary
c) Grammar
d) Gestures
Answer: d) Gestures
3. Writing “Their is a book on the table” instead of “There is a book on the table” is a mistake of:
a) Vocabulary
b) Grammar
c) Punctuation
d) Pronunciation
Answer: b) Grammar
4. Which of the following is an example of punctuation?
a) Full stop (.)
b) Comma (,)
c) Question mark (?)
d) All of the above
Answer: d) All of the above
5. Which skill ensures that the message in writing is clear and error-free?
a) Listening skills
b) Writing skills
c) Speaking skills
d) Non-verbal skills
Answer: b) Writing skills
6. Which of these sentences is correct?
a) She dont like mangoes.
b) She doesn’t likes mangoes.
c) She doesn’t like mangoes.
d) She don’t likes mangoes.
Answer: c) She doesn’t like mangoes.
7. Using too many spelling errors in writing affects:
a) Feedback
b) Clarity
c) Listening
d) Non-verbal communication
Answer: b) Clarity
8. Which one of the following is used to show ownership in writing?
a) Apostrophe (’)
b) Comma (,)
c) Semicolon (;)
d) Colon (:)
Answer: a) Apostrophe (’)
9. Which of these is the most formal style of writing?
a) SMS message
b) Essay
c) Email to a friend
d) Social media post
Answer: b) Essay
10. Writing without proper punctuation may cause:
a) Faster reading
b) Misunderstanding of meaning
c) Clarity in writing
d) Better grammar
Answer: b) Misunderstanding of meaning
11. Which of the following is an example of a complete sentence?
a) Because I said so.
b) She runs fast.
c) Although he was tired.
d) If you want.
Answer: b) She runs fast.
12. Which word is spelled correctly?
a) Enviroment
b) Environment
c) Enviornment
d) Environmment
Answer: b) Environment
13. A well-written paragraph usually contains:
a) Only one long sentence
b) A single word
c) A topic sentence and supporting details
d) Only punctuation marks
Answer: c) A topic sentence and supporting details
14. Which of these is an example of a formal closing in a letter?
a) Yours faithfully
b) Cheers
c) Bye
d) See ya
Answer: a) Yours faithfully
15. Which writing format is mostly used in schools for assignments?
a) Informal writing
b) Formal writing
c) Chatting style
d) Slang writing
Answer: b) Formal writing
16. Which of the following is an example of correct punctuation?
a) “Where are you” asked Rahul.
b) “Where are you?” asked Rahul.
c) “Where are you asked Rahul?”
d) Where are you? asked Rahul.
Answer: b) “Where are you?” asked Rahul.
17. Using short forms like “u” for “you” is acceptable in:
a) Formal report
b) Official letter
c) Academic writing
d) Informal texting/chatting
Answer: d) Informal texting/chatting
18. The use of capital letters in writing is for:
a) Proper nouns
b) Beginning of a sentence
c) Titles and headings
d) All of the above
Answer: d) All of the above
19. Which of these sentences uses correct spelling and grammar?
a) He recieve the parcel yesterday.
b) He received the parcel yesterday.
c) He recived the parcel yesterday.
d) He recieveed the parcel yesterday.
Answer: b) He received the parcel yesterday.
20. Good writing skills help in:
a) Better academic performance
b) Effective communication
c) Professional success
d) All of the above
Answer: d) All of the above