Communication Skills Class 10
Important Points
1️⃣ Introduction to Communication
🔹 Meaning of Communication
The word communication comes from the Latin word communicare, which means “to share”.
🔹 Definition
Communication is the process of sharing information, ideas, thoughts, feelings, or messages between two or more people using speech, writing, signs, or body language.
👉 Importance of Communication
Communication is essential in:
- Daily life
- Education
- Workplace
- Relationships
2️⃣ Parts of Communication
Communication has three basic parts:
🔹 Transmitting
The sender sends a message.
🔹 Listening
The receiver listens carefully and understands the message.
🔹 Feedback
The receiver responds back to the sender.
3️⃣ Elements of Communication
Every communication process has five essential elements:
| Element | Explanation |
|---|---|
| Sender | Person who sends the message |
| Message | Information or idea to be shared |
| Channel | Medium used (speech, email, gesture, etc.) |
| Receiver | Person who receives the message |
| Feedback | Reply or response from receiver |
4️⃣ Methods of Communication
Different situations require different methods of communication:
| Method | Use |
|---|---|
| Face-to-Face | Most effective and clear |
| Written communication for individuals or groups | |
| Notices / Posters | Information for large audiences |
| Business Meetings | Formal discussions with data |
| Social Media / Calls | Fast and informal communication |
5️⃣ Verbal Communication
🔹 Meaning
Verbal communication is the exchange of information using spoken or written words.
🔹 Types of Verbal Communication
| Type | Description |
|---|---|
| Interpersonal | One-to-one conversation |
| Written | Letters, reports, messages |
| Small Group | Group discussion, teamwork |
| Public | Speech to large audience |
🔹 Advantages of Verbal Communication
- Easy and fast
- Immediate feedback
- Flexible
- Clear expression
🔹 Disadvantages of Verbal Communication
- No permanent record (spoken)
- Misunderstanding possible
- Depends heavily on words
- Less body language support
🔹 Tips to Improve Verbal Communication
- Use simple and clear language
- Be a good listener
- Maintain a polite tone
- Speak briefly and clearly
6️⃣ Non-Verbal Communication
🔹 Meaning
Non-verbal communication means communication without words.
It includes:
- Body language
- Facial expressions
- Gestures
- Posture
📊 Research Shows
- 55% communication → Body language
- 38% → Tone of voice
- 7% → Words
🔹 Types of Non-Verbal Communication
| Type | Example |
|---|---|
| Gestures | Waving, pointing |
| Facial Expressions | Smiling, frowning |
| Body Language | Sitting, standing posture |
🔹 Visual Communication
Visual communication is communication using:
- Pictures
- Charts
- Symbols
- Videos
7️⃣ Communication Cycle & Feedback
🔹 Communication Cycle
🔹 Qualities of Good Feedback
- Clear
- Polite
- Timely
- Specific
8️⃣ Barriers to Effective Communication
🔹 7 Cs of Effective Communication
Communication should be:
- Clear
- Concise
- Concrete
- Correct
- Coherent
- Complete
- Courteous
🔹 Types of Communication Barriers
| Barrier | Explanation |
|---|---|
| Physical | Noise, distance |
| Linguistic | Language difference |
| Interpersonal | Attitude, emotions |
| Organizational | Authority levels |
| Cultural | Customs, beliefs |
🔹 Ways to Overcome Barriers
- Use simple words
- Avoid assumptions
- Use visuals
- Communicate face-to-face
- Show respect
9️⃣ Writing Skills
🔹 Sentence
A sentence is a group of words that expresses a complete meaning.
- Starts with a capital letter
- Ends with . ? or !
🔹 Parts of Speech
- Noun
- Pronoun
- Verb
- Adjective
- Adverb
- Article
- Conjunction
- Preposition
- Interjection
🔹 Types of Sentences
| Type | Meaning |
|---|---|
| Declarative | Statement |
| Interrogative | Question |
| Imperative | Command or request |
| Exclamatory | Emotion |
🔹 Active and Passive Voice
- Active Voice: Subject performs the action
- Passive Voice: Subject receives the
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