Skip to content
August 27, 2026

Unit 1: Communication Skills-II MCQ

A. Multiple Choice Questions

Instructions: Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question.
1. Which of the following is NOT an element of communication within the communication process cycle?
  1. Channel
  2. Receiver
  3. Sender
  4. Time
Answer: (d) Time
Solution: Sender, receiver and channel are elements of the communication process. Time is not considered an element of the communication process cycle.
2. You need to apply for leave at work. Which method of communication will you use?
  1. e-mail
  2. Poster
  3. Newsletter
  4. Blog
Answer: (a) e-mail
Solution: E-mail is an appropriate method for formally communicating a leave request at the workplace.
3. By which action can senders send their messages?
  1. Gestures
  2. Speaking
  3. Reading
  4. Writing
Answer: (d) Writing
Solution: Writing is a method through which a sender can create and send a message to the receiver. Reading is an activity performed by the receiver.
4. Which of the following is an example of oral communication?
  1. Newspapers
  2. Letters
  3. Phone call
  4. e-mail
Answer: (c) Phone call
Solution: A phone call involves communication through spoken words, so it is an example of oral communication.
5. What type of words should we use for verbal communication?
  1. Acronyms
  2. Simple
  3. Technical
  4. Jargons
Answer: (b) Simple
Solution: Simple and clear words make verbal communication easier to understand and reduce the possibility of misunderstanding.
6. Why do we use e-mails?
  1. To communicate with many people at the same time.
  2. To share documents and files.
  3. To talk to each other in real-time.
  4. To keep a record of communication.
Answer: (b) To share documents and files.
Solution: One of the important uses of e-mail is sending and sharing documents, files and other digital attachments.
7. Which of these is a positive (good) facial expression?
  1. Frowning while concentrating
  2. Maintaining eye contact
  3. Smiling continuously
  4. Rolling up your eyes
Answer: (b) Maintaining eye contact
Solution: Maintaining appropriate eye contact shows attentiveness, confidence and interest during communication.
8. What does an upright (straight) body posture convey or show?
  1. Pride
  2. Professionalism
  3. Confidence
  4. Humility
Answer: (c) Confidence
Solution: An upright and straight body posture generally conveys confidence and alertness.
9. Which of these is NOT an appropriate non-verbal communication at work?
  1. Keeping hands in pockets while talking
  2. Talking at moderate speed
  3. Sitting straight
  4. Tilting head a bit to listen
Answer: (a) Keeping hands in pockets while talking
Solution: Keeping your hands in your pockets while talking may appear casual or uninterested and is generally not considered appropriate professional body language.
10. Which of the following statements is true about communication?
  1. 50% of our communication is non-verbal.
  2. 20% of communication is done using body movements, face, arms, etc.
  3. 5% of communication is done using voice, tone, pauses, etc.
  4. 7% of communication is done using words.
Answer: (d) 7% of communication is done using words.
Solution: The commonly taught 7-38-55 communication model states that 7% is attributed to words, 38% to tone of voice and 55% to body language and facial expressions.
11. Which of these is an example of positive feedback?
  1. Excellent, your work has improved.
  2. I noticed your dedication towards the project.
  3. You are always doing it the wrong way.
  4. All of the above
Answer: (a) Excellent, your work has improved.
Solution: “Excellent, your work has improved” is clearly positive feedback because it appreciates the improvement in someone's work.
12. Which of these is an example of negative feedback?
  1. I hate to tell you this, but your drawing skills are poor.
  2. You can surely improve your drawing.
  3. This is a good drawing, but you can do better.
  4. None of the above
Answer: (a) I hate to tell you this, but your drawing skills are poor.
Solution: This statement directly points out a weakness and therefore represents negative feedback.
13. Which of the following is an effective component of good feedback?
  1. Detailed and time-consuming
  2. Direct and honest
  3. Specific
  4. Opinion-based
Answer: (c) Specific
Solution: Good feedback should be specific so that the receiver clearly understands what was done well and what can be improved.
14. Which of these is NOT a common communication barrier?
  1. Linguistic barrier
  2. Interpersonal barrier
  3. Financial barrier
  4. Organisational barrier
Answer: (c) Financial barrier
Solution: Linguistic, interpersonal and organisational barriers can directly affect communication. A financial barrier is not generally classified as a common communication barrier.
15. Which of these is a way to overcome communication barriers?
  1. Respecting each other's differences
  2. Using a translator
  3. Not communicating at all
  4. Using your own language for comfort
Answer: (b) Using a translator
Solution: A translator can help people communicate effectively when they do not understand the same language.
16. In which of the following sentences is the underlined word an adjective?
  1. Radha has a red dress.
  2. I can speak French.
  3. The Girl on the Train is a best-seller.
  4. Abdul can swim fast.
Answer: (a) Radha has a red dress.
Solution: The word “red” describes the noun “dress,” so it is an adjective. The supplied answer (d) was incorrect because “fast” describes how Abdul swims and functions as an adverb in that sentence.
17. Which of these sentences is capitalised correctly?
  1. Ravi and i are going to the movies.
  2. Salim is visiting India in july.
  3. The Tiger is a strong animal.
  4. She is arriving on Monday.
Answer: (d) She is arriving on Monday.
Solution: “Monday” is a proper noun and must begin with a capital letter. The sentence is correctly capitalised.
18. Which of these sentences is punctuated correctly?
  1. When is the party.
  2. I had bread omelette and a Banana for breakfast.
  3. I am so excited about my first foreign trip!
  4. This is Abdul's notebook.
Answer: (d) This is Abdul's notebook.
Solution: The sentence correctly uses an apostrophe in “Abdul's” to show possession. The supplied answer (d) is correct.
19. In which of these sentences can you find an adverb?
  1. Divya drinks milk every day.
  2. Sanjay gifted me a new pen.
  3. I opened the door lock.
  4. Sita is 5-feet tall.
Answer: (a) Divya drinks milk every day.
Solution: “Every day” tells us when Divya drinks milk, so it functions as an adverbial expression.
20. Identify the object, verb and subject in the sentence, “The car crashed into a tree.”
  1. Object: a tree; Verb: crashed; Subject: the car
  2. Object: The car; Verb: crashed; Subject: a tree
  3. Object: crashed; Verb: the tree; Subject: the car
  4. Object: crashed; Verb: the car; Subject: the tree
Answer: (a) Object: a tree; Verb: crashed; Subject: the car
Solution: “The car” is the subject, “crashed” is the verb, and “a tree” is identified as the object in the given question.
21. Identify the indirect object in the sentence, “The band played music for the audience.”
  1. The band
  2. played
  3. music
  4. audience
Answer: (d) audience
Solution: “The audience” is the indirect object because it indicates who received or benefited from the action of playing music.
22. Which of these is an imperative sentence?
  1. Switch off the fan.
  2. Sheila has gone to the market.
  3. Where are my pen colours?
  4. Oh no! I missed my flight.
Answer: (a) Switch off the fan.
Solution: An imperative sentence gives a command, instruction, request or advice. “Switch off the fan” gives a command.
23. Which of these sentences is in active voice?
  1. A movie is being watched by them.
  2. The car was repaired by Raju.
  3. He is reading a book.
  4. The thief was being chased by a policeman.
Answer: (c) He is reading a book.
Solution: In an active voice sentence, the subject performs the action. Here, “He” performs the action of reading.
MCQs QUESTIONS (Set 02)
24. Which of the following is NOT an advantage of verbal communication?
  1. Communication is interactive
  2. Requires proximity
  3. Instant feedback
  4. Quick way to communicate
Answer: (b) Requires proximity
Solution: Requiring proximity is a limitation of verbal communication because people may need to be physically present or connected through a communication medium. It is not an advantage.
25. A __________ feedback follows a pre-set format using which the receiver frames feedback and sends it.
  1. informal
  2. descriptive
  3. formal
  4. non-descriptive
Answer: (c) formal
Solution: Formal feedback follows a structured or pre-set format and is generally communicated through an established process.
26. Lack of confidence makes communication difficult for some people. This is an example of which type of barrier in communication?
  1. Personal factors
  2. Past experiences
  3. Prejudice
  4. Environmental factors
Answer: (a) Personal factors
Solution: Lack of confidence is an internal characteristic of an individual and therefore comes under personal factors that can create a communication barrier.
27. My father has gifted me a new smartphone. Identify the type of sentence.
  1. Assertive
  2. Imperative
  3. Exclamatory
  4. None of these
Answer: (a) Assertive
Solution: An assertive sentence states or declares a fact or information. The sentence gives information about the gift received from the father.
28. __________ is a part of the predicate. It tells about the thing being acted upon by the verb.
  1. Subject
  2. Predicate
  3. Object
  4. Adverb
Answer: (c) Object
Solution: The object is generally part of the predicate and identifies the person, place, thing or idea that receives the action of the verb.
29. Could I have __________ milk in my tea, please?
  1. a little
  2. a few
  3. much
  4. several
Answer: (a) a little
Solution: “Milk” is an uncountable noun, so “a little” is used to refer to a small quantity of milk.
30. Which of the following is NOT a type of written communication?
  1. Newsletter
  2. Media release
  3. Manuals
  4. Illustrations
Answer: (d) Illustrations
Solution: Newsletters, media releases and manuals are forms of written communication. Illustrations are primarily visual communication rather than a type of written communication.
31. __________ is an important aspect of our personality and how our image is formed among people.
  1. Body language
  2. Written communication
  3. Visual communication
  4. None of these
Answer: (a) Body language
Solution: Body language is an important aspect of our personality. It includes our posture, gestures, facial expressions and other non-verbal cues, which influence the image we create among people.
32. Which of the following is NOT a characteristic of feedback?
  1. Intention
  2. Specific
  3. Length
  4. Clarity
Answer: (c) Length
Solution: Effective feedback should have a clear intention, be specific and be clear. Length is not a standard characteristic of effective feedback.
33. “Good job! Congratulations!” is a type of __________ feedback.
  1. formal
  2. informal
  3. specific
  4. descriptive
Answer: (b) informal
Solution: “Good job! Congratulations!” is a brief, casual expression of appreciation. Therefore, it is an example of informal feedback.
34. Which of the following is NOT one of the 7 C’s of effective communication?
  1. Complexity
  2. Clarity
  3. Completeness
  4. Courtesy
Answer: (a) Complexity
Solution: Clarity, completeness and courtesy are among the 7 C’s of effective communication. Complexity is not one of the 7 C’s.
35. A/An __________ phrase will contain a noun or pronoun along with a participle. It is generally separated by commas.
  1. infinitive
  2. absolute
  3. gerund
  4. noun
Answer: (b) absolute
Solution: An absolute phrase contains a noun or pronoun together with a participle and is generally separated from the main sentence by a comma.
36. An __________ is a piece of writing intended for publication in a newspaper or magazine.
  1. introduction
  2. essay
  3. article
  4. None of these
Answer: (c) article
Solution: An article is a piece of writing intended for publication in newspapers, magazines or other publications.
37. Have you received the latest news about the match? Identify the part of speech of the underlined word.
  1. Adverb
  2. Conjunction
  3. Interjection
  4. Adjective
Answer: (d) Adjective
Solution: The word “latest” describes the noun “news”. Therefore, “latest” is an adjective.
38. Which of these sentences is in active voice?
  1. A movie is being watched by them.
  2. The car was repaired by Raju.
  3. He is reading a book.
  4. The thief was being chased by a policeman.
Answer: (c) He is reading a book.
Solution: In an active voice sentence, the subject performs the action. Here, “He” is performing the action of reading, so the sentence is in active voice.

Blog Insights